Refund policy

• We accept refunds for items in brand-new, unopened condition. 

  • Return requests must be made within 30 days of product delivery.

  • Customized items are not eligible for refunds except in the event of a defective item.

  • A 15% restocking fee applies to all returns.

  • Fusion NFC LLC. reserves the right to refuse a return for any reason at our sole discretion. This includes, but is not limited to, items that have been opened, damaged, packaging missing, outside the 30-day period, etc.

• Defective Smart Products that do not function properly may be returned for inspection within 30 days of delivery.

  • Smart Products that do not pass a functional inspection will be granted a full refund.

If your Smart Product has been damaged in transit, you may be eligible for a replacement card.

• Photo proof must be submitted within 48 hours of delivery.

To initiate a return or warranty claim, please email support@fusiontaps.com and include your name, order number, and photos of damaged goods (if applicable).

• Please note that customers are responsible for return shipping and handling fees.